What is LPG?

LPG stands for liquified petroleum gas. It is a readily-available energy source consisting of either propane or butane. It is known for its versatility and can be stored and transported safely.

How environmentally-friendly is LPG?

LPG has the lowest CO2 emissions of any off-grid conventional fossil fuel.

REF: (https://www.flogas.co.uk/frequently-asked-questions/how-environmentally-friendly-is-lpg)

How can I order my LPG?

Our website and services are open 24 hours a day, 7 days a week. Should you require an urgent or guaranteed next-day delivery, please select the appropriate option when you place your order.

You are also welcome to place orders via phone (0333 0040 101), WhatsApp (0777 6707 101) or emailing info@thegasdistro.co.uk.

What delivery service do you offer?

We are able to deliver bottled gas in Cambridgeshire and surrounding areas 7 days a week.

We offer free delivery within 3 working days, whilst also offering same-day, next-day and weekend deliveries at a cost.

Please note that weekday same-day deliveries must be placed before 2pm on the day, via our website or phone.

Weekend same-day deliveries must be placed by phone call only before 2pm.

We also offer an emergency delivery service, 24 hours a day, on 0777 6707 101.

When placing your order, a comments box will appear for you to provide any specific delivery instructions that may be useful for our drivers.

What areas do you cover?

We deliver to the following postcodes:

CB1, CB2, CB3, CB4, CB5, CB6, CB7, CB8, CB9, CB10, CB11, CB21, CB22, CB23, CB24, CB25.

PE19, PE26, PE27, PE28, PE29.

SG8, SG19

What happens if I place an order and I am outside of the above areas?

We may be able to accommodate orders to postcodes just outside of the above coverage. Please contact us before placing an order so that we can confirm in advance.

If you are outside of these areas, we reserve the right to cancel and refund your order.

How do I contact the customer service team?

You can get in touch with us through our contact us page, by calling us at 0333 0040 101, reaching out on WhatsApp (0777 6707 101) or by emailing us at info@thegasdistro.co.uk.

How do I make a complaint?

If you wish to make a complaint, you can:

Fill out a ‘contact us’ form. We will endeavour to get back to you within one working day;
Call us on 0333 0040 101;
Email our team at support@thegasdistro.co.uk

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How can I tell if my cylinder is running out?

All gas cylinders have their own tare (empty) weight displayed on them. Cylinders are filled to the maximum capacity.

To monitor your remaining gas supply, we recommend using a scale.

For example, if a 13kg cylinder weighs 25kg, the tare itself may weigh 12kg while the gas content weighs 13kg. To gauge the remaining gas level, simply place the cylinder on a scale and note the weight. If the scale reads 14kg, you would deduct the tare weight of 12kg to come to a final figure of 2kg of gas.

What should I do if I think my bottle is leaking gas?

This will need to be returned to us for inspection. Please contact us immediately at the first sign of a potential leak and we will arrange for collection.

How can I find out how many litres my gas bottle holds?

This will depend on the size and type of the gas bottle.

If you have a propane cylinder (47kg, 19kg, 18kg, 11kg or 6kg), multiply the size of the cylinder by 1.96. To use a 19kg cylinder as an example, 19 x 1.96 = 37.24

If you are using a propane cylinder (13kg, 7kg or 4.5kg), multiply the size of the cylinder by 1.724. For example, 13kg x 1.724 = 22.412.

If you would like to order butane or propane tanks in Cambridgeshire or Peterborough, please take a look at our stock.

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How long my cylinder will last?

Every appliance and its power settings are different, so there is no one single answer.

For a guideline based on the kw/h of your appliance, please see the below:

For a more exact (but still not 100% accurate) figure, you will first need to work out the heat energy of your cylinder.

As each kilogram of gas produces 14kw of energy, you would simply multiply the size of your cylinder by 14kw. To use a 13kg cylinder as an example, 13 x 14 = 182kw.

You would then divide this figure by the heat setting on your appliance. To continue the example with a 4.2kw/h cabinet heater, 182 / 4.2 = 43.33 hours (based on a full heat setting). 

Can I swap my bottle for another?

You can swap your gas cylinder for any cylinder within the same category, which are as follows:

Small cylinder category propane – 6kg and 3.9kg
Small cylinder category butane – 7kg and 4.5kg
Leisure gas category (green bottle) – 11kg and 6kg
Gaslight category – 10kg and 5kg

13kg butane and large propane cylinders are like-for-like only.

*Please note should you wish to switch from a smaller cylinder to a larger cylinder, additional costs apply.

Are there charges for using a cylinder?

Yes, you will be required to pay a cylinder charge if you do not have a like-for-like cylinder to exchange. This will vary based on the size and type of cylinder you require.

Do you offer discounts?

Yes, we offer the following bulk order discounts:

5% discount for 2+ bottles

8% discount for 5+ bottles

This only applies to the following sizes:

47kg, 19kg, 18kg Fork Lift Truck (FLT), 11kg FLT, 11kg propane (red), 11kg patio (green) and 13kg butane.

If you are placing an order in excess of 15 cylinders, please call our office on 0333 0040 101 to discuss bulk discounts.

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How does refer a friend work?

If you know people who would benefit from a reliable supplier of bottled gas in Cambridgeshire, Peterborough or West Suffolk, please get in touch with us. We will then supply you with a code, which referrals can use at checkout. You both will receive a 10% discount voucher to use when they place their first order.

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